Having technical problems? Here are comprehensive solutions to help you quickly restore your gaming experience.
In this guide:
🚫 Game Won’t Load
Possible Causes and Solutions
Network Connection Issues
Symptoms: Page shows “Loading” for a long time or appears blank
Solutions:
- Check Network: Ensure stable internet connection
- Refresh Page: Press F5 or Ctrl+R to refresh
- Switch Networks: Try connecting to a different network
- Wait and Retry: Try again later if network is congested
Browser Compatibility
Symptoms: Game interface displays incorrectly or functions don’t respond
Solutions:
- Update Browser: Use the latest browser version
- Recommended Browsers: Chrome, Safari, Firefox, Edge
- Clear Cache: Clean browser cache and cookies
- Disable Extensions: Temporarily disable browser extensions
Quick Diagnosis Steps
- Check if network connection is working properly
- Confirm browser is updated to latest version
- Try accessing in incognito/private browsing mode
- Clear browser cache
- Restart browser and try again
⚡ Game Running Slowly
Performance Optimization Tips
Browser Optimization
- Close Extra Tabs: Reduce memory usage
- Clear Cache: Regularly clean browser cache
- Update Browser: Use the latest version
- Hardware Acceleration: Enable browser hardware acceleration
System Optimization
- Close Background Programs: Free up system resources
- Check Memory: Ensure sufficient available memory
- Network Optimization: Use stable internet connection
- Restart Device: Regularly restart to clean system
Game Settings Optimization
- Fullscreen Mode: Use fullscreen for better performance
- Close Other Pages: Focus on single game tab
- Adjust Screen Resolution: Moderately reduce resolution
📱 Mobile Device Issues
Touch Control Problems
Symptoms: Touch operations don’t respond or are delayed
Solutions:
- Clean Screen: Remove dirt and smudges from screen
- Restart App: Close and reopen browser
- Test Touch: Test touch screen in other apps
- System Update: Update operating system
Display Problems
Symptoms: Game interface is distorted or not fully visible
Solutions:
- Rotate Screen: Try landscape and portrait modes
- Zoom Adjustment: Use pinch-to-zoom to adjust display size
- Refresh Page: Reload the page
- Browser Settings: Check browser zoom settings
🔧 Advanced Troubleshooting
JavaScript Errors
Symptoms: Game functions incorrectly, console shows error messages
Solutions:
- Developer Tools: Press F12 to view error information
- Hard Refresh: Force refresh (Ctrl+F5)
- Clear Data: Clear website data and cache
- Contact Support: Provide error screenshots for help
Audio Problems
Symptoms: No game sound or abnormal audio
Solutions:
- Volume Check: Confirm system and browser volume
- Audio Permissions: Allow website to play audio
- Device Test: Test audio in other applications
- Browser Settings: Check browser audio settings
📞 Getting Help
Self-Help Process
- Check Documentation: Review relevant help documents first
- Try Restarting: Restart browser and device
- Network Diagnosis: Check network connection status
- Environment Comparison: Compare on different devices/browsers
When Reporting Issues, Please Provide
- Operating System: Windows/Mac/iOS/Android version
- Browser Information: Type and version number
- Problem Description: Detailed description of the issue
- Reproduction Steps: How to reproduce the problem
- Error Screenshots: Screenshots of relevant error messages
🛡️ Preventive Measures
Daily Maintenance
- Regular Updates: Keep browser and system up to date
- Clear Cache: Clean browser cache weekly
- Network Check: Regularly test network speed
- Device Maintenance: Keep device running smoothly
Best Practices
- Stable Environment: Game in stable network environment
- Sufficient Battery: Ensure mobile devices have enough charge
- Moderate Gaming: Avoid prolonged continuous gaming
- Timely Feedback: Report issues promptly when discovered
Still having problems? We’re always here to help!